MInTheGap

Standing in the Gap in a Society that's Warring with God.

ClearPlay Update

June 11th, 2008 Viewed 3251 times

Some time has passed since my ordeal with ClearPlay and I wanted to give you an update on how well this player has worked for me.

Before I got a ClearPlay player, we had a player that had TV Guardian on it.  If you’re not familiar with the technology, TV Guardian reads the close captioning as the movie goes on and mutes it if there are offending words, showing you the close captioning during that portion of the movie.

ClearPlay Makes it Right

February 21st, 2008 Viewed 1376 times

Red Chairs Header

So, after retrieving my unit from Target, I tried to get a hold of ClearPlay, and this has to be my only complaint– it’s hard to get a hold of them. Now, granted, I was calling from work where I have an extension number, so their call queuing system doesn’t work for me (I can just imagine the girl at the front desk wondering who called ClearPlay when they called back). The hold time, no matter what part of the day, is close to 15 minutes.

But I’m extremely pleased with how my situation is being handled.

  1. They’re going to take my defective player back and exchange it for a new player at no charge.
  2. They’re sending me a FedEx label so that I don’t have to pay to ship it to them!
  3. They even offered to have FedEx come by and pick it up at my home, which I told them was not necessary.

MInTheGap

Standing in the Gap in a Society that's Warring with God.